FAQ

Questions, answered.

Is this safe to use?

Yes. Every change Vertex makes is logged and reversible with one click from the dashboard. Nothing is applied without a way to undo it.

Will this get me banned?

Vertex only adjusts OS-level and network settings — it never reads, writes, or injects into game memory or files, so it stays outside anti-cheat scope.

Which games does it support?

Vertex works underneath your operating system, so improvements apply to every game installed on your PC, not just a specific title.

What are the system requirements?

Vertex runs on Windows 10 and 11. There's no minimum hardware requirement — older systems typically see the largest gains.

Can I cancel my subscription anytime?

Yes, subscriptions can be cancelled instantly from your account with no lock-in period and no cancellation fees.

How do I install it after purchase?

You'll get instant access to your download and license key by email right after checkout, with a setup guide included.

Do you offer refunds?

If Vertex isn't working for you, contact support within your first week of purchase for a full refund.

How many devices can I use it on?

Device limits depend on your plan. Check the pricing page for what's included with each tier.

Does it work with a controller or on laptops?

Yes. Vertex tunes the operating system and network stack, so it works regardless of input device and on both desktops and laptops.

Will it slow down other apps or my everyday use?

No. Vertex only deprioritizes background processes that aren't in active use — everyday apps and multitasking are unaffected.

Do I need to reapply the tuning after Windows updates?

No. Vertex checks your profile automatically and reapplies anything Windows resets after an update.

Is there a free trial?

There's no separate trial, but every purchase is covered by the refund window, so you can test it risk-free.

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